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Starting and Growing a Business in China

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Mark Secchia discusses Sherpas’ business model in terms of marketing, finance and growth strategy. He shares his experience and rationale for decisions such as focusing on servicing the English-speaking expatriate community exclusively and expanding the business by offering the same service in different cities, instead of trying to service other customer segments or deliver other products in Shanghai.

He also provides valuable insight on Sherpas’ self-sufficient approach to finance issues and tells us about his plans and strategies for future expansion.

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About Mark Secchia

mark secchia headshot
Sherpas originally began as an MBA internship project in 1998, when Mark and several classmates conceived and launched a small company which offered call center and delivery services in Shanghai. Now a company with annual revenues over US$5 million, Sherpas employs over 200 people throughout Shanghai, Suzhou, and Hangzhou.  Sherpas remains a very hands-on endeavor for Mark; he can occasionally still be found working the call centre phones... [Full Bio]
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