The service industry psychology is that the customer experience is paramount. Georgie Yam warns that taking care of your employees should also be a priority, lest their unhappiness trickle down throughout the business. He recommends that entrepreneurs in the service sector invest themselves in genuinely caring about improving the quality of life of their staff, so they can in turn focus on their job and deliver the experience customers expect.
Mr. Yam shares valuable lessons for entrepreneurs in the service industry in China. He discusses the importance of staying focused, developing a comprehensive franchising strategy as early as possible during the life of the business, staying ahead of competitors and genuinely caring about improving the quality of life of your staff.